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BEFORE YOUR CLASS
We want every visit to CASAYOGA to feel easy, welcoming, and intentional. Here are a few things to keep in mind before your class:
- Reservations are required for all classes. Please reserve your spot in advance.
- Arrive early. We recommend arriving at least 10 minutes before class so you have time to check in, settle in, and get ready to move. If it’s your first time at CASAYOGA, please allow extra time for check-in and orientation. For your safety and the experience of the entire class, new clients arriving late will not be permitted to join the class.
- Check in at the front desk when you arrive. We’re happy to help you get settled and answer any questions you may have.
- Let your instructor know before class about any medical considerations, including past or current injuries, pregnancy, or medications that may require modifications to your practice.
- Take care of your belongings. CASAYOGA is not responsible for personal items that are lost, stolen, or damaged. Found items are held at the front desk and donated or disposed of weekly.
- Class minimum. A minimum of two clients is required for each class. If fewer than two clients are registered six hours before class, CASAYOGA reserves the right to cancel the class. This is rare, but if it happens, you will be notified and refunded immediately.
BE PRESENT
Our classes are a time to breathe deeply, move intentionally, and disconnect from distractions. To help preserve the energy of the room and create a peaceful experience for everyone:
- Please keep your phone on silent during class.
- Full recording of classes is not permitted. Short clips are welcome, but please be mindful of those around you and position yourself toward the back of the room to avoid capturing other clients in your videos.
- Photos and short videos are always welcome before or after class.
Thank you for helping us protect the energy, privacy, and experience of this very special space.
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REFORMER CLASSES:
New to Reformer? Start here! We’ve created two INTRO Pack options so you can begin your CASAYOGA journey in the way that feels right for you:
Option 1: REFORMER VIP INTRO PACK
Your most guided start. This pack includes a private introductory session + 3 group classes, giving you a strong and confident foundation.During your private session, we will Introduce you to the Reformer and our method, assess your fitness level, guide you through proper form and technique and provide personalized modifications so you can safely and confidently join group classes.Included:
• 1 Introductory Private Reformer session
• 3 Reformer group classes
• Includes your set of Reformer Loops (Required for every Reformer class)
• Valid for 30 days from date of activation (including weekends & holidays)
• Access to both CasaYoga locationsBest for: those who want a deeper understanding and a more personalized, hands-on introduction before stepping into a group setting.
Option 2: REFORMER WELCOME PACK
Your first taste of CASAYOGA. Designed for you to experience our classes, connect, and fall in love with our communityIncluded:
• 3 Reformer group classes
• Valid for 7 days from date of purchase
• Access to both CasaYoga locationsBest for: those ready to jump into the group experience and learn along the way.
What you need for class:
Grip socks are required in all Reformer classes. These can be purchased in studio(Prices vary between brands) but clients are also more than welcome to bring their own.
Reformer "straps" are required in all Reformer classes. These are available for rent ($5 + tax) or to purchase in studio, but clients are also more than welcome to bring their own.
CHOOSE YOUR REFORMER EXPERIENCE
Whether you’re new to Reformer or ready to take your practice further, choose the experience that feels right for you.
REFORMER WORKOUT FORM is your foundation—perfect for beginners, those looking to refine their form, or anyone seeking a more supportive and grounding approach to movement.
REFORMER WORKOUT SIGNATURE is our signature CASAYOGA experience—an athletic, dynamic full-body workout designed for those ready to challenge themselves and take their practice further.
New to Reformer? Start with FORM to build confidence and a strong foundation. Already practice Reformer and looking for a challenge? Go for SIGNATURE.
MAT CLASSES:
Our MAT classes are mixed leveled and open to beginners! For group sessions it is highly recommended that you are able to sit and stand from floor without assistance.
Please bring your own mat. These are available for rent ($5 + tax) or to purchase (Prices vary between brands) in studio.
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What is the difference between a class package and a membership?
- A class package offers a set number of classes with a fixed expiration date. Packages of 4 classes expired within 30 days. Packages of 8 and 12 classes expired within 45 days. You can use them at your own pace until the package expires. Packages do not auto-renew.
- A membership bills automatically once a month and includes a set number of classes each month (4, 8, 12 or unlimited). Memberships offer a better value with a lower per-class pricing, consistency, and exclusive perks.
Do class packages and memberships expire?
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Yes — each package and membership has a set expiration date.
Are there refunds or rollovers?
- No
- All memberships, packages and class purchases are final.
- All memberships and packages are non-refundable and non-transferable.
- Unused sessions don’t roll over — this helps keep your practice consistent.
For flexibility, you can choose a smaller class package or membership or simply upgrade!
Can I cancel or pause my membership?
- Memberships may be paused for up to 10 consecutive days, twice (2) per year. When you activate a pause, your next billing date will automatically be extended by the same number of days as your pause. To request a pause, members must submit their request in either in person or by phone to our studios. Requests must be made at least 10 days prior to the desired pause start date.
- Memberships includes a three-month commitment period and cannot be canceled during this time. Once the commitment period has ended, clients must submit in their cancellation request either in person or by phone to our studios at least 10 days prior to the next billing cycle. You can confirm your billing date in your profile or by calling us.
When does my membership start?
- When enrolling in our membership program for the first time, your membership will activate on the date of your first class. Payment is processed at the time of purchase, but the membership activation only occurs once you book and attend your first class.
- After activation, your monthly billing cycle will recur on the same date each month.
What if I run out of classes from my membership before my month ends?
- If you use all your classes before your billing cycle renews, you’re welcome to purchase a class package or a drop-in to keep your practice going.
Please note that unused classes do not roll over into the next month.
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- You can pay cash or use any major credit cards (ATH debit card, Visa, MasterCard, AMEX).
- We are not responsible for any bank overdraft fees.
- All packages and class sales are final, non-refundable, exchangeable, or transferable.
- Group class packages and gift cards have expiration dates. These are final and will not be extended under any circumstance, including medical reasons or COVID. Please review before purchasing. NO exceptions will be made.
- No refunds under any circumstance.
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- Out of fairness and respect to all of our clients we have a strict cancellation and reschedule policy. Please review it and make sure that you are in agreement before you book any sessions. These terms apply to all classes, clients and circumstances, including any medical reasons, Covid or travel. NO exceptions will be made.
- Please review the following as there is a cancellation and reschedule “window” for each:
- 12 hours for group classes.
- 24 hours for private sessions.
- Accepted methods for cancellations or reschedules: Phone call or text message. Cancellations or reschedules via our social media platforms or email are not accepted.
- Cancellations or reschedules made with less than 12 hours (groups) or 24 hours (Privates) notice of your reserved class start time will result in a deduction of 1 class for all clients holding or working with packages as their preferred method of booking or the “Drop in” fee for clients paying per class.
- If you know you will not make it to class or therapy ahead of time, please cancel through our CASAYOGA app or directly in ARKETA. You can also call us at the studios for assistance during our hours of operation or text us your reschedule request if we are closed. If you choose to text us during our closed hours your message needs to be received within our accepted cancelation period: 12 hours for group classes, 24 hours for private sessions. These terms apply to all classes, days of the week, clients, circumstances, including any medical reasons, Covid or travel. NO exceptions will be made.
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- If you are not going to make it, please cancel to allow another customer to take your spot.
- Absence to classes without a cancellation will result in the deduction of 1 class for all clients holding or working with packages as their preferred method of booking or the “Drop in” fee for clients paying per class or per therapy. These terms apply to all classes, therapies, clients and circumstances, including medical reasons and COVID. NO exceptions will be made.
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- Private and semi-private sessions are available to anyone, current students or new clients.
- Scheduling is dependent on studio and instructor availability. Please contact us for details.
- Private Sessions need to be fully paid in advance in order to confirm the reservation. Once the date of your session is set, you will receive an invoice. You can pay using any major credit cards (ATH debit card, Visa, MasterCard, AMEX) or send payments through PayPal and ATH Movil.
- Once your payment is complete, your reservation is confirmed and our cancellation policies apply. Cancellations made with less than 24 hours notice of your reserved class start time will result in a the deduction of our Private “Drop in” fee. These terms apply to all classes, clients and circumstances, including medical reasons. NO exceptions will be made.
- Reservations can be cancelled through our online system. You can also call the studio during regular studio hours or send a text message during closed hours.
- Regardless of arrival time, sessions will end at the scheduled time. If a client is more than 15 minutes late and has not called to let know, the session may be cancelled and the client will lose the session.
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What is the difference between a class package and a membership?
- A class package offers a set number of classes with a fixed expiration date. Packages of 4 classes expired within 30 days. Packages of 8 and 12 classes expired within 45 days. You can use them at your own pace until the package expires. Packages do not auto-renew.
- A membership bills automatically once a month and includes a set number of classes each month (4, 8, 12 or unlimited). Memberships offer a better value with a lower per-class pricing, consistency, and exclusive perks.
Do class packages and memberships expire?
-
Yes — each package and membership has a set expiration date.
Are there refunds or rollovers?
- No
- All memberships, packages and class purchases are final.
- All memberships and packages are non-refundable and non-transferable.
- Unused sessions don’t roll over — this helps keep your practice consistent.
For flexibility, you can choose a smaller class package or membership or simply upgrade!
Can I cancel or pause my membership?
- Memberships may be paused for up to 10 consecutive days, twice (2) per year. When you activate a pause, your next billing date will automatically be extended by the same number of days as your pause. To request a pause, members must submit their request in either in person or by phone to our studios. Requests must be made at least 10 days prior to the desired pause start date.
- Memberships includes a three-month commitment period and cannot be canceled during this time. Once the commitment period has ended, clients must submit in their cancellation request either in person or by phone to our studios at least 10 days prior to the next billing cycle. You can confirm your billing date in your profile or by calling us.
When does my membership start?
- When enrolling in our membership program for the first time, your membership will activate on the date of your first class. Payment is processed at the time of purchase, but the membership activation only occurs once you book and attend your first class.
- After activation, your monthly billing cycle will recur on the same date each month.
What if I run out of classes from my membership before my month ends?
- If you use all your classes before your billing cycle renews, you’re welcome to purchase a class package or a drop-in to keep your practice going.
Please note that unused classes do not roll over into the next month.
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- We don’t accept new clients that are pregnant on our group sessions. A minimum of 3 years of prior practice at our studio is required. For this purpose private pre-natal sessions are available upon request. Please contact us via phone to get more details or coordinate.
- Current clients may receive instructor approval for group sessions following one scheduled Private Session to learn prenatal modifications. Please contact us via phone to get more details or coordinate.
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CasaYoga Return & Exchange Policy
Welcome to CASAYOGA! We're committed to ensuring you love your purchases. If you're not entirely satisfied, we're here to help. Please read our return and exchange policy below:
Return & Exchange Period
- Items can be returned or exchanged within 10 days from the date of received package.
- Products must be in their original condition, unused, and in their original packaging.
Online Return & Exchange Process
- Changes after Placing Order:Unfortunately, once an order has been placed, we are unable to add or remove items.
- Updating a Shipping Address: Once an order has been placed, we cannot edit or change the order. Our staff starts moving fast to get your order to you right away! Please contact customer service at info@casayogapr.com and we will do our best to accommodate your request based on the shipping status.
- Initiate a Return: Contact our customer service team via email info@casayogapr.com to initiate a return or exchange. Please provide your order number, the item(s) you wish to return, and the reason for return.
- Exchanges: We’re so sorry, but we are not able to process exchanges. If you need a different size, color, or item, simply follow our returns process for the item/items you no longer want and place a new order for the item/items you do want.
- Shipping: All return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us.
- Inspection: Upon receiving your return, our team will inspect the item(s) to ensure they meet our return criteria. This process typically takes 3-5 business days.
- Store Credit: Once your return is approved, we will issue a store credit equivalent to the purchase price of the returned item(s), excluding any shipping costs. This credit will be applied to your CasaYoga account and can be used towards your next purchase. No cash refunds will be provided.
Important Details
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will try our best to arrange for a replacement and cover any shipping costs associated with the return of the damaged/defective item.
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Final Sale Items: Clearance items or products marked as "Final Sale" cannot be returned or exchanged.
- Other Items that are Not Returnable: Underwear, gloves, socks, headbands, jewelry, water bottles, lingerie, hair ties.
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Return Policy: CasaYoga reserves the right to refuse returns that do not meet our return requirements. This includes, but is not limited to, merchandise that does not comply with our return policy, is worn or washed, missing tags, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account.
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Gift Returns: If you received an item as a gift, you could return it in exchange for store credit. The credit will be issued to your CasaYoga account for future use. If you are having trouble tracking down details from the original order, please send us an email to info@casayogapr.com all information about the order, such as the first/last name of the person who purchased the gift, their email address, telephone, location where it was purchased, or any other information you think might help us.
Customer Satisfaction
We strive to ensure you are delighted with your purchase. If you have any questions or concerns about our return/exchange policy, please don't hesitate to contact our customer service team. We're here to assist and ensure a smooth and satisfactory process.
Still have questions?