• Reformer Workout- If you are new to Reformer you need to schedule a Private or Semi-private introductory session before booking any spaces in group classes. This is REQUIRED for all new clients. In this session we will introduce you to our equipment and methodology and also evaluate your fitness level to make sure you are able to integrate safely into a group. If you have taken Reformer classes before you are welcomed to book any of our scheduled sessions. What you need for class: 
  • Grip socks are required in all Reformer classes. These can be purchased in studio, but clients are also more than welcome to bring their own. 
  • Reformer "straps" are required in all Reformer classes. These are available for rent ($5 + tax) or to purchase in studio.  
  • Recommended class package to start: REFORMER INTRO Package (Available in our Pricing section) 
• Yoga Flow, Barre Workout, Power Mat - Our MAT classes are mixed leveled and open to beginners! For group sessions it is highly recommended that you are able to sit and stand from floor without assistance. 
  • Please bring your own mat. For sanitary reasons we don’t have mats available to share with clients. 

What is the difference between a class package and a membership?

• A class package offers a set number of classes with a fixed expiration date. Packages of 4 classes expired within 30 days. Packages of 8 and 12 classes expired within 45 days.  You can use them at your own pace until the package expires. 
  Packages do not auto-renew.
• A membership bills automatically every 30 days and includes a set number of classes each month (4, 8, or 12). Memberships offer lower per-class pricing, consistency, and exclusive perks. 

Do class packages and memberships expire?

• Yes — each package and membership has a set expiration date.

What membership options do you offer?

It depends on your goals and the type of routine you want to build. Think about how often you want to practice each week: 

• 1 Reformer class per week → Reformer 4 Card Membership
• 2 Reformer classes per week → Reformer 8 Card Membership
• 3 Reformer classes per week → Reformer 12 Card Membership
  Mat clases → Mat 4 Class Membership

If you’re unsure which option fits best, our team can guide you toward the membership that keeps your practice consistent while offering the flexibility you need.

Are there refunds or rollovers?

• No 
• All memberships, packages and class purchases are final. 
• All memberships and packages are non-refundable and non-transferable. 
• Unused sessions don’t roll over — this helps keep your practice consistent.
  For flexibility, you can choose a smaller class package or membership or simply upgrade!

Can I cancel or pause my membership?

• Yes — you can cancel your membership anytime by submitting a Membership Cancellation Form. All requests require 10 days notice before your next billing cycle.

Can I pause my membership?

• Yes — you can pause your membership for any reason for 10 consecutive days (twice a year). The expiration date of your classes will be extended by the same number of days as the pause (Example: If you pause your membership for 5 days, the date is extended by 5 days).To do so please fill out a Membership Pause Request.
• All requests require 10 days notice before your next billing cycle.
  

When does my membership start?

• When enrolling in our membership program for the first time, your membership will activate on the date of your first class. Payment is processed at the time of purchase, but the membership activation only occurs once you book and attend your first class.
• After activation, your monthly billing cycle will recur on the same date each month.

What if I run out of classes from my membership before my month ends?

• If you use all your classes before your billing cycle renews, you’re welcome to purchase a class package or a drop-in to keep your practice going.
  Please note that unused classes do not roll over into the next month.

• You can pay cash or use any major credit cards (ATH debit card, Visa, MasterCard, AMEX). 
• We are not responsible for any bank overdraft fees. 
• All packages and class sales are final, non-refundable, exchangeable, or transferable. 
• Group class packages and gift cards have expiration dates. These are final and will not be extended under any circumstance, including medical reasons or COVID. Please review before purchasing. NO exceptions will be made.
• No refunds under any circumstance.

• Out of fairness and respect to all of our clients we have a strict cancellation and reschedule policy. Please review it and make sure that you are in agreement before you book any sessions. These terms apply to all classes, clients and circumstances, including any medical reasons,  Covid or travel. NO exceptions will be made.
• Please review the following as there is a cancellation and reschedule “window” for each:
• 12 hours for group classes.
• 24 hours for private sessions.
  
• Accepted methods for cancellations or reschedules: Phone call or text message. Cancellations or reschedules via our social media platforms or email are not accepted. 
• Cancellations or reschedules  made with less than 12 hours (groups) or 24 hours (Privates) notice of your reserved class start time will result in a deduction of 1 class for all clients holding or working with packages as their preferred method of booking or the “Drop in” fee for clients paying per class.
• If you know you will not make it to class or therapy ahead of time, please cancel through our online system: VAGARO. You can also call us at the studios for assistance during our hours of operation or text us your reschedule request if we are closed. If you choose to text us during our closed hours your message needs to be received within our accepted cancelation period: 12 hours for group classes, 24 hours for private sessions. These terms apply to all classes, days of the week, clients, circumstances, including any medical reasons,  Covid or travel. NO exceptions will be made.

• If you are not going to make it, please cancel to allow another customer to take your spot. 
• Absence to classes  without a cancellation will result in the deduction of 1 class for all clients holding or working with packages as their preferred method of booking or the “Drop in” fee for clients paying per class or per therapy. These terms apply to all classes, therapies, clients and circumstances, including medical reasons and COVID. NO exceptions will be made.

• Private and semi-private sessions are available to anyone, current students or new clients. 
• Scheduling is dependent on studio and instructor availability. Please contact us for details.
• Private Sessions need to be fully paid in advance in order to confirm the reservation. Once the date of your session is set, you will receive an invoice. You can pay using any major credit cards (ATH debit card, Visa, MasterCard, AMEX) or send payments through PayPal and ATH Movil. 
• Once your payment is complete, your reservation is confirmed and our cancellation policies apply. Cancellations made with less than 24 hours notice of your reserved class start time will result in a the deduction of our Private “Drop in” fee. These terms apply to all classes, clients and circumstances, including medical reasons. NO exceptions will be made.
• Reservations can be cancelled through our online system. You can also call the studio during regular studio hours or send a text message during closed hours.
• Regardless of arrival time, sessions will end at the scheduled time. If a client is more than 15 minutes late and has not called to let know, the session may be cancelled and the client will lose the session. 

What is the difference between a class package and a membership?

• A class package offers a set number of classes with a fixed expiration date. Packages of 4 classes expired within 30 days. Packages of 8 and 12 classes expired within 45 days.  You can use them at your own pace until the package expires. 
  Packages do not auto-renew.
• A membership bills automatically every 30 days and includes a set number of classes each month (4, 8, or 12). Memberships offer lower per-class pricing, consistency, and exclusive perks. 

Do class packages and memberships expire?

• Yes — each package and membership has a set expiration date.

What membership options do you offer?

It depends on your goals and the type of routine you want to build. Think about how often you want to practice each week: 

• 1 Reformer class per week → Reformer 4 Card Membership
• 2 Reformer classes per week → Reformer 8 Card Membership
• 3 Reformer classes per week → Reformer 12 Card Membership
  Mat clases → Mat 4 Class Membership

If you’re unsure which option fits best, our team can guide you toward the membership that keeps your practice consistent while offering the flexibility you need.

Are there refunds or rollovers?

• No 
• All memberships, packages and class purchases are final. 
• All memberships and packages are non-refundable and non-transferable. 
• Unused sessions don’t roll over — this helps keep your practice consistent.
  For flexibility, you can choose a smaller class package or membership or simply upgrade!

Can I cancel or pause my membership?

• Yes — you can cancel your membership anytime by submitting a Membership Cancellation Form. All requests require 10 days notice before your next billing cycle.

Can I pause my membership?

• Yes — you can pause your membership for any reason for 10 consecutive days (twice a year). The expiration date of your classes will be extended by the same number of days as the pause (Example: If you pause your membership for 5 days, the date is extended by 5 days).To do so please fill out a Membership Pause Request.
• All requests require 10 days notice before your next billing cycle.
  

When does my membership start?

• When enrolling in our membership program for the first time, your membership will activate on the date of your first class. Payment is processed at the time of purchase, but the membership activation only occurs once you book and attend your first class.
• After activation, your monthly billing cycle will recur on the same date each month.

What if I run out of classes from my membership before my month ends?

• If you use all your classes before your billing cycle renews, you’re welcome to purchase a class package or a drop-in to keep your practice going.
  Please note that unused classes do not roll over into the next month.

• We don’t accept new clients that are pregnant on our group sessions. A minimum of 3 years of prior practice at our studio is required. For this purpose private pre-natal sessions are available upon request. Please contact us via phone to get more details or coordinate.
• Current clients may receive instructor approval for group sessions following one scheduled Private Session to learn prenatal modifications. Please contact us via phone to get more details or coordinate.