Policies

Online reservation is required for all classes.
Please arrive at least 10 minutes early to the studio.
When you arrive at the studio, please Check-in at the front desk.
Notify your instructor of any medical considerations including past and present injuries, pregnancy or medication that might require exercise modifications before the start of class.
We are not responsible for personal property that is lost, stolen or damaged. If you think you may have lost something, contact us as found items are held at the desk but disposed on a weekly basis.
We have a minimum quorum of 2 clients per class. If 6 hours prior to start the class there are less than 2 clients registered online, CY reserves the right to cancel the class. This rarely happens but if it did you would be notified and refunded immediately.

Reformer Workout- If you are new to Reformer you need to schedule a Private or Semi-private introductory session before booking any spaces in group classes. This is REQUIRED for all new clients. In this session we will introduce you to our equipment and methodology and also evaluate your fitness level to make sure you are able to integrate safely into a group. If you have taken Reformer classes before you are welcomed to book any of our scheduled sessions. What you need for class:

Grip socks are required in all Reformer classes. These can be purchased in studio, but clients are also more than welcome to bring their own.
Reformer "straps" are required in all Reformer classes. These are available for rent ($5 + tax) or to purchase in studio.
Recommended class package to start: New clients I 4 class card (Available in our pricing section).

Yoga and Barre Workout- Our classes are mixed leveled and open to beginners! For group sessions it is highly recommended that you are able to sit and stand from floor without assistance.

Please bring your own mat. For sanitary reasons we don’t have mats available to share with clients.

You can pay cash or use any major credit cards (ATH debit card, Visa, MasterCard, AMEX).
We are not responsible for any bank overdraft fees.
All packages and class sales are final, non-refundable, exchangeable, or transferable.
Group class packages and gift cards have expiration dates. These are final and will not be extended under any circumstance, including medical reasons or COVID. Please review before purchasing. NO exceptions will be made.
No refunds under any circumstance.

Out of fairness and respect to all of our clients we have a strict cancellation policy. Please review it and make sure that you are in agreement before you book any sessions. These terms apply to all classes, therapies, clients and circumstances, including any medical reasons and Covid. NO exceptions will be made.
Please review the following as there is a cancellation “window” for each:

Cancellations made with less than 12 hours (groups) or 24 hours (Privates and Holistic therapies) notice of your reserved class start time will result in a deduction of 1 class for all clients holding or working with packages as their preferred method of booking or the “Drop in” fee for clients paying per class or per therapy.
If you know you will not make it to class or therapy ahead of time, please cancel through our online system. You can also call us for assistance during our hours of operation or text us if we are closed.

If you are not going to make it, please cancel to allow another customer to take your spot.
Absence to classes or therapies without a cancellation will result in the deduction of 1 class for all clients holding or working with packages as their preferred method of booking or the “Drop in” fee for clients paying per class or per therapy. These terms apply to all classes, therapies, clients and circumstances, including medical reasons and COVID. NO exceptions will be made.

Private and semi-private sessions are available to anyone, current students or new clients.
Scheduling is dependent on studio and instructor availability. Please contact us for details.
Private Sessions need to be fully paid in advance in order to confirm the reservation. Once the date of your session is set, you will receive an invoice. You can pay using any major credit cards (ATH debit card, Visa, MasterCard, AMEX) or send payments through PayPal and ATH Movil.
Once your payment is complete, your reservation is confirmed and our cancellation policies apply. Cancellations made with less than 24 hours notice of your reserved class start time will result in a the deduction of our Private “Drop in” fee. These terms apply to all classes, clients and circumstances, including medical reasons. NO exceptions will be made.
Reservations can be cancelled through our online system. You can also call the studio during regular studio hours or send a text message during closed hours.
Regardless of arrival time, sessions will end at the scheduled time. If a client is more than 15 minutes late and has not called to let know, the session may be cancelled and the client will lose the session.

Scheduling is dependent on studio and therapists availability.
Sessions need to be fully paid in advance in order to confirm the reservation. You can pay using any major credit cards (ATH debit card, Visa, MasterCard, AMEX).
Once your payment is complete, your reservation is confirmed, and our cancellation policies apply. Cancellations made with less than 24-hour notice of your reserved therapy start time will result in the deduction of the total of the therapy fee. These terms apply to all therapies, clients and circumstances, including medical reasons and COVID. NO exceptions will be made.
Reservations can be cancelled through our online system. You can also call the studio during regular studio hours or send a text message during closed hours.
Regardless of arrival time, sessions will end at the scheduled time. If a client is more than 15 minutes late and has not called to let know, the session may be cancelled, and the client will lose the session.

If you put yourself on our waiting list, the system will automatically send you a notification when a spot opens up. If you want the spot you need to confirm it in your profile or call us to book. The system will not add you automatically.
If plans happen or something comes up or you do not want to be in class, take yourself off the waitlist.
Once you are added to the class from the waitlist standard cancellation policies apply.

We don’t accept new clients that are pregnant on our group sessions. A minimum of 3 years of prior practice at our studio is required. For this purpose private pre-natal sessions are available upon request. Please contact us via phone to get more details or coordinate.
Current clients may receive instructor approval for group sessions following one scheduled Private Session to learn prenatal modifications. Please contact us via phone to get more details or coordinate.