Policies

Studio Policy

- New clients- If you are new to our studio and book a group class, our system will leave your reservation in a "Need Acceptance" status. This means that your reservation has been received but is not yet confirmed. After receiving your request one of our staff members will contact you to explain our studio policies, requirements before proceeding either to confirm your reservation or make suggestions regarding your booking. You can also contact us directly via phone to complete the reservation process.This is required before showing up for class.
- Online reservation is required for all classes.
- Please arrive at least 10 minutes early to the studio.
- When you arrive at the studio, please Check-in at the front desk.
- Notify your instructor of any medical considerations including past and present injuries, pregnancy or medication that might require exercise modifications before the start of class.
- We are not responsible for personal property that is lost, stolen or damaged. If you think you may have lost something, contact us as found items are held at the desk but disposed on a weekly basis.
- We have a minimum quorum of 2 clients per class. If 6 hours prior to start the class there are less than 2 clients registered online, CY reserves the right to cancel the class. This rarely happens but if it did you would be notified and refunded immediately.
- New clients- If you are new to our studio and book a group class, our system will leave your reservation in a "Need Acceptance" status. This means that your reservation has been received but is not yet confirmed. After receiving your request one of our staff members will contact you to explain our studio policies, requirements and then proceed to confirm your reservation. You can also contact us directly via phone to complete the reservation process.This is required before showing up for class.
- Reformer Workout- If you are new to Reformer you need to schedule a Private or Semi-private introductory session before booking any spaces in group classes. This is REQUIRED for all new clients. In this session we will introduce you to our equipment and methodology and also evaluate your fitness level to make sure you are able to integrate safely into a group. If you have taken Reformer classes before you are welcomed to book any of our scheduled sessions. What you need for class:
- Yoga and Barre Workout- Our classes are mixed leveled and open to beginners! For group sessions it is highly recommended that you are able to sit and stand from floor without assistance.
- You can pay cash or use any major credit cards (ATH debit card, Visa, MasterCard, AMEX).
- We are not responsible for any bank overdraft fees.
- All packages and class sales are final, non-refundable, exchangeable, or transferable.
- Group class packages and gift cards have expiration dates. These are final and will not be extended under any circumstance, including medical reasons or COVID. Please review before purchasing. NO exceptions will be made.
- No refunds under any circumstance.
- Out of fairness and respect to all of our clients we have a strict cancellation and reschedule policy. Please review it and make sure that you are in agreement before you book any sessions. These terms apply to all classes, therapies, clients and circumstances, including any medical reasons, Covid or travel. NO exceptions will be made.
- Please review the following as there is a cancellation and reschedule “window” for each:
- Cancellations or reschedules made with less than 12 hours (groups) or 24 hours (Privates and Holistic therapies) notice of your reserved class start time will result in a deduction of 1 class for all clients holding or working with packages as their preferred method of booking or the “Drop in” fee for clients paying per class or per therapy.
- If you know you will not make it to class or therapy ahead of time, please cancel through our online system. You can also call us for assistance during our hours of operation or text us if we are closed.
- If you are not going to make it, please cancel to allow another customer to take your spot.
- Absence to classes or therapies without a cancellation will result in the deduction of 1 class for all clients holding or working with packages as their preferred method of booking or the “Drop in” fee for clients paying per class or per therapy. These terms apply to all classes, therapies, clients and circumstances, including medical reasons and COVID. NO exceptions will be made.
- Private and semi-private sessions are available to anyone, current students or new clients.
- Scheduling is dependent on studio and instructor availability. Please contact us for details.
- Private Sessions need to be fully paid in advance in order to confirm the reservation. Once the date of your session is set, you will receive an invoice. You can pay using any major credit cards (ATH debit card, Visa, MasterCard, AMEX) or send payments through PayPal and ATH Movil.
- Once your payment is complete, your reservation is confirmed and our cancellation policies apply. Cancellations made with less than 24 hours notice of your reserved class start time will result in a the deduction of our Private “Drop in” fee. These terms apply to all classes, clients and circumstances, including medical reasons. NO exceptions will be made.
- Reservations can be cancelled through our online system. You can also call the studio during regular studio hours or send a text message during closed hours.
- Regardless of arrival time, sessions will end at the scheduled time. If a client is more than 15 minutes late and has not called to let know, the session may be cancelled and the client will lose the session.
- Scheduling is dependent on studio and therapists availability.
- Sessions need to be fully paid in advance in order to confirm the reservation. You can pay using any major credit cards (ATH debit card, Visa, MasterCard, AMEX).
- Once your payment is complete, your reservation is confirmed, and our cancellation policies apply. Cancellations made with less than 24-hour notice of your reserved therapy start time will result in the deduction of the total of the therapy fee. These terms apply to all therapies, clients and circumstances, including medical reasons and COVID. NO exceptions will be made.
- Reservations can be cancelled through our online system. You can also call the studio during regular studio hours or send a text message during closed hours.
- Regardless of arrival time, sessions will end at the scheduled time. If a client is more than 15 minutes late and has not called to let know, the session may be cancelled, and the client will lose the session.
- If you put yourself on our waiting list, the system will automatically send you a notification when a spot opens up. If you want the spot you need to confirm it in your profile or call us to book. The system will not add you automatically.
- If plans happen or something comes up or you do not want to be in class, take yourself off the waitlist.
- Once you are added to the class from the waitlist standard cancellation policies apply.
- We don’t accept new clients that are pregnant on our group sessions. A minimum of 3 years of prior practice at our studio is required. For this purpose private pre-natal sessions are available upon request. Please contact us via phone to get more details or coordinate.
- Current clients may receive instructor approval for group sessions following one scheduled Private Session to learn prenatal modifications. Please contact us via phone to get more details or coordinate.

Exchange and Return Policy

CasaYoga Return & Exchange Policy

Welcome to CasaYoga! We're committed to ensuring you love your purchases. If you're not entirely satisfied, we're here to help. Please read our return and exchange policy below:

Return & Exchange Period
- Items can be returned or exchanged within 10 days from the date of received package.
- Products must be in their original condition, unused, and in their original packaging.
Return & Exchange Process
- Changes after Placing Order:Unfortunately, once an order has been placed, we are unable to add or remove items.
- Updating a Shipping Address: Once an order has been placed, we cannot edit or change the order. Our staff starts moving fast to get your order to you right away! Please contact customer service at info@casayogapr.com and we will do our best to accommodate your request based on the shipping status.
- Initiate a Return: Contact our customer service team via email info@casayogapr.com to initiate a return or exchange. Please provide your order number, the item(s) you wish to return, and the reason for return.
- Exchanges: We’re so sorry, but we are not able to process exchanges. If you need a different size, color, or item, simply follow our returns process for the item/items you no longer want and place a new order for the item/items you do want.
- Shipping: All return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us.
- Inspection: Upon receiving your return, our team will inspect the item(s) to ensure they meet our return criteria. This process typically takes 3-5 business days.
- Store Credit: Once your return is approved, we will issue a store credit equivalent to the purchase price of the returned item(s), excluding any shipping costs. This credit will be applied to your CasaYoga account and can be used towards your next purchase. No cash refunds will be provided.
Important Details
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will try our best to arrange for a replacement and cover any shipping costs associated with the return of the damaged/defective item.
- Final Sale Items: Clearance items or products marked as "Final Sale" cannot be returned or exchanged.
- Other Items that are Not Returnable: Underwear, gloves, socks, headbands, jewelry, water bottles, lingerie, hair ties.
- Return Policy: CasaYoga reserves the right to refuse returns that do not meet our return requirements. This includes, but is not limited to, merchandise that does not comply with our return policy, is worn or washed, missing tags, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account.
- Gift Returns: If you received an item as a gift, you could return it in exchange for store credit. The credit will be issued to your CasaYoga account for future use. If you are having trouble tracking down details from the original order, please send us an email to info@casayogapr.com all information about the order, such as the first/last name of the person who purchased the gift, their email address, telephone, location where it was purchased, or any other information you think might help us.
Customer Satisfaction

We strive to ensure you are delighted with your purchase. If you have any questions or concerns about our return/exchange policy, please don't hesitate to contact our customer service team. We're here to assist and ensure a smooth and satisfactory process.

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