Merchandise Exchange and Return Policy

  • CasaYoga Return & Exchange Policy

    Welcome to CasaYoga! We're committed to ensuring you love your purchases. If you're not entirely satisfied, we're here to help. Please read our return and exchange policy below:

    Return & Exchange Period

    • Items can be returned or exchanged within 30 days from the date of purchase.
    • Products must be in their original condition, unused, and in their original packaging.

    Return & Exchange Process

    1. Initiate a Return/Exchange: Contact our customer service team to initiate a return or exchange. Please provide your order number, the item(s) you wish to return, and the reason for return/exchange.

    2. Shipping: All return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us.

    3. Inspection: Upon receiving your return, our team will inspect the item(s) to ensure they meet our return criteria. This process typically takes 3-5 business days.

    4. Store Credit: Once your return is approved, we will issue a store credit equivalent to the purchase price of the returned item(s), excluding any shipping costs. This credit will be applied to your CasaYoga account and can be used towards your next purchase. No cash refunds will be provided.

    Exchange: If you're exchanging an item, the store credit will be applied to the replacement item. If there is a price difference, it will need to be settled before the exchange is completed.

    Important Details

    • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement and cover any shipping costs associated with the return of the damaged/defective item.

    • Final Sale Items: Underwear (panties) and Clearance items or products marked as "Final Sale" cannot be returned or exchanged.

    • Gift Returns: If you received an item as a gift, you could return it in exchange for store credit. The credit will be issued to your CasaYoga account for future use.

    Customer Satisfaction

    We strive to ensure you are delighted with your purchase. If you have any questions or concerns about our return/exchange policy, please don't hesitate to contact our customer service team. We're here to assist and ensure a smooth and satisfactory process.

SHOP HOURS

Monday
  • 6:00AM - 4:00PM (closed 4PM - 5PM) | open again 5:00PM - 8:00PM

Tuesday - Thursday
  • 8:00AM - 8:00PM

Fridays
  • 8:00AM - 3:00PM

Saturdays
  • 8:00AM - 1:00PM

 

CLASS HOURS

Monday
  • 6:00 - 6:50AM - Reformer Workout

  • 7:30 - 8:20AM - Reformer Workout

  • 8:30 - 9:20AM - Reformer Workout

  • 6:00 - 6:50PM- Yoga Sculpt

Tuesday
  • 7:30 - 8:20AM - Reformer Workout

  • 8:30 - 9:20AM -Reformer Workout

  • 9:00 - 10:00AM -Yoga Morning Flow

  • 10:30 - 11:20AM - Reformer Workout Restaurativo

  • 11:30 - 12:20AM - Reformer Workout Restaurativo

  • 5:30 - 6:20PM- Reformer Workout

  • 6:30 - 7:20PM - Reformer Workout

  • 6:30 - 7:30PM - Yoga Detox Flow

     

Wednesday
  • 6:00 - 6:50AM - Reformer Workout

  • 9:00 - 9:50AM - Yoga Sculpt

  • 6:00 - 6:50PM- Yoga Sculpt

     

Thursday
  • 6:00 - 6:50AM - Reformer Workout

  • 7:30 - 8:20AM - Reformer Workout

  • 8:30 - 9:20AM - Reformer Workout

  • 9:30 - 10:20AM - Reformer Workout

  • 9:00 - 10:00AM - Yoga Morning Flow

  • 10:30 - 11:20PM - Reformer Workout Restaurativo

  • 11:30 - 12:20PM - Reformer Workout Restaurativo

  • 5:30 - 6:20PM - Reformer Workout

  • 6:30 - 7:20PM - Reformer Workout

  • 6:30 - 7:30PM- Yoga Flow

     

Friday
  • 8:30 - 9:20AM - Reformer Workout

  • 9:30 - 10:20AM - Reformer Workout

  • 9:00 - 9:50AM - Yoga Sculpt

 

Saturday
  • 8:00 - 8:50AM - Reformer Workout

  • 9:00 - 9:50AM - Reformer Workout

  • 10:00 - 10:50AM - Reformer Workout

  • 10:15 - 11:15AM - Yoga Morning Flow