CasaYoga Return & Exchange Policy

Welcome to CasaYoga! We're committed to ensuring you love your purchases. If you're not entirely satisfied, we're here to help. Please read our return and exchange policy below:

Return & Exchange Period

• Items can be returned or exchanged within 10 days from the date of received package. 
• Products must be in their original condition, unused, and in their original packaging.

Return & Exchange Process

• Changes after Placing Order:Unfortunately, once an order has been placed, we are unable to add or remove items.

• Updating a Shipping Address: Once an order has been placed, we cannot edit or change the order. Our staff starts moving fast to get your order to you right away! Please contact customer service at info@casayogapr.com and we will do our best to accommodate your request based on the shipping status.

• Initiate a Return: Contact our customer service team via email info@casayogapr.com to initiate a return or exchange. Please provide your order number, the item(s) you wish to return, and the reason for return.

• Exchanges: We’re so sorry, but we are not able to process exchanges. If you need a different size, color, or item, simply follow our returns process for the item/items you no longer want and place a new order for the item/items you do want.

• Shipping: All return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us.

• Inspection: Upon receiving your return, our team will inspect the item(s) to ensure they meet our return criteria. This process typically takes 3-5 business days.

• Store Credit: Once your return is approved, we will issue a store credit equivalent to the purchase price of the returned item(s), excluding any shipping costs. This credit will be applied to your CasaYoga account and can be used towards your next purchase. No cash refunds will be provided.

Important Details

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will try our best to arrange for a replacement and cover any shipping costs associated with the return of the damaged/defective item.

• Final Sale Items: Clearance items or products marked as "Final Sale" cannot be returned or exchanged.

• Other Items that are Not Returnable: Underwear, gloves, socks, headbands, jewelry, water bottles, lingerie, hair ties.

• Return Policy: CasaYoga reserves the right to refuse returns that do not meet our return requirements. This includes, but is not limited to, merchandise that does not comply with our return policy, is worn or washed, missing tags, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account.

• Gift Returns: If you received an item as a gift, you could return it in exchange for store credit. The credit will be issued to your CasaYoga account for future use.  If you are having trouble tracking down details from the original order, please send us an email to info@casayogapr.com all information about the order, such as the first/last name of the person who purchased the gift, their email address, telephone, location where it was purchased, or any other information you think might help us.

Customer Satisfaction

We strive to ensure you are delighted with your purchase. If you have any questions or concerns about our return/exchange policy, please don't hesitate to contact our customer service team. We're here to assist and ensure a smooth and satisfactory process.